Contact WinMOD Support
Your direct link to our experts: Please use this form to contact our team regarding any technical issues or application-specific operational queries relating to your Virtual commissioning Please get in touch. We’ll provide you with targeted support to help you make your simulation processes efficient and seamless.
Before creating a support ticket, please have a look at the manuals on our Customer Center. There you will find useful information on installing, Configuration and using the WinMOD system software.
If you have any questions regarding licences, please have your licence or dongle number to hand. This will help us to process your enquiry more quickly.
Software errors & system behaviour
Analysis of reproducible software errors, malfunctions and technical issues within your WinMOD environment.
General technical enquiries
Support with queries regarding the operation, configuration and use of the WinMOD system software.
Data exchange
Challenges involved in importing or processing engineering data.
System & Licences
Enquiries regarding software installations, version updates or general licence management.
Submit a support ticket
To enable us to deal with your enquiry as quickly as possible, please state the version of WinMOD you are using, your operating system and provide as detailed a description of the problem as possible. It would be helpful if you could include any error messages, screenshots and the specific steps required to reproduce the problem.
Once we have received your ticket, our systems experts will review your enquiry and get in touch with you as soon as possible.