{"id":6117,"date":"2025-11-14T12:10:11","date_gmt":"2025-11-14T11:10:11","guid":{"rendered":"https:\/\/www.virtuelle-anlage.de\/?page_id=6117"},"modified":"2026-07-31T12:20:26","modified_gmt":"2026-07-31T10:20:26","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.winmod.de\/en\/kundencenter\/technischer-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6117\" class=\"elementor elementor-6117\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-492b239 e-flex e-con-boxed e-con e-parent\" data-id=\"492b239\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70e36ee e-con-full e-flex e-con e-child\" data-id=\"70e36ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7756a28 elementor-widget elementor-widget-heading\" data-id=\"7756a28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">WinMOD Support kontaktieren\u200b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe9544 elementor-widget elementor-widget-text-editor\" data-id=\"6fe9544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ihre direkte Verbindung zu unseren Experten:<\/strong>\u00a0Nutzen Sie dieses Formular, um unser Team bei technischen Herausforderungen oder anwendungsspezifischen Bedienfragen rund um Ihre\u00a0<strong>Virtuelle Inbetriebnahme<\/strong>\u00a0zu kontaktieren. Wir unterst\u00fctzen Sie zielgerichtet dabei, Ihre Simulationsprozesse effizient und reibungslos zu gestalten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5e17d elementor-widget elementor-widget-text-editor\" data-id=\"8c5e17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Werfen Sie vor dem Erstellen eines Support-Tickets einen Blick in die Handb\u00fccher in unserem <a href=\"https:\/\/www.winmod.de\/kundencenter\/\">Kundencenter<\/a>. Dort finden Sie hilfreiche Informationen zur Installation, Konfiguration und Bedienung der WinMOD-Systemsoftware.<\/p><p>Bei Fragen zu Lizenzen halten Sie bitte Ihre Lizenz- oder Donglenummer bereit. 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-44.7934,3.8256 -11.8654,-2.4822 -24.9448,-8.7016 -34.2312,-16.2808 -2.236,-1.8244 -4.2112,-3.3336 -4.3622,-3.3336 -0.15,0 -0.679,3.2064 -1.1728,7.1094 v 0 z\" id=\"path66-8\" style=\"fill:#1fa0dc;fill-opacity:1;stroke-width:0.615762\" inkscape:connector-curvature=\"0\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAllgemeine technische Fragen\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUnterst\u00fctzung bei Fragen zum Betrieb, zur Konfiguration und zur Nutzung der WinMOD-Systemsoftware.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bedf696 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default 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#1b466f;\"><\/path><path d=\"M1100,849.98c0-13.27-5.3-25.97-14.67-35.34s-22.08-14.62-35.34-14.62h-200.02c-27.61,0-49.97,22.36-49.97,49.97v200.02c0,13.27,5.25,25.97,14.62,35.34s22.08,14.67,35.34,14.67h200.02c13.27,0,25.97-5.3,35.34-14.67s14.67-22.08,14.67-35.34v-200.02ZM1000.02,999.98h-100.03v-99.98h99.98l.05,99.98Z\" style=\"fill: #14a0dc;\"><\/path><path d=\"M249.98,399.98c60.7,0,115.36-36.52,138.61-92.58,23.2-56.06,10.36-120.56-32.53-163.45-42.89-42.94-107.39-55.73-163.45-32.53-56.06,23.2-92.62,77.91-92.62,138.56.09,82.83,67.22,149.9,150,150h0ZM249.98,200.01c20.25,0,38.48,12.19,46.22,30.84,7.73,18.7,3.47,40.22-10.83,54.52s-35.81,18.56-54.52,10.83c-18.66-7.73-30.84-25.97-30.84-46.22,0-27.61,22.36-49.97,49.97-49.97h0Z\" style=\"fill: #14a0dc;\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDatenaustausch\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tHerausforderungen beim Einlesen oder Verarbeiten von Engineering-Daten.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9ff5a elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5b9ff5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-77d7b1cb-8059-44ca-b286-850e06fc64f8\" viewBox=\"0 0 360 360\"><rect id=\"rect361-93-6-0-7-78\" y=\"0\" width=\"360\" height=\"360\" style=\"fill: none;\"><\/rect><path id=\"rect4\" d=\"M59.96,19.96v300h150.04l8-20H79.96V39.96h190v160.04l20,2V19.96H59.96Z\" style=\"fill: #1b466f;\"><\/path><path id=\"path398\" d=\"M278.26,319.07l9.85,29.27,11.13-14.34,17.77,3.67-10.27-30.67c-8.25,6.58-18.03,10.7-28.47,12.07h-.01Z\" style=\"fill: #f06;\"><\/path><path id=\"path399\" d=\"M262.93,319.07l-9.85,29.27-11.13-14.34-17.77,3.67,10.27-30.67c8.25,6.58,18.03,10.7,28.47,12.07h.01Z\" style=\"fill: #f06;\"><\/path><path id=\"path400\" d=\"M306.85,225.24c-20.02-20.02-52.49-20.02-72.51,0s-20.02,52.49,0,72.51c20.02,20.02,52.49,20.02,72.51,0,20.02-20.02,20.02-52.49,0-72.51ZM267.1,286.47l-28.05-28.16,8.04-8,20.01,20.09,27-27.12,8.04,8-35.04,35.2h0Z\" style=\"fill: #e10066;\"><\/path><path id=\"rect1-4-2-5-2-0\" d=\"M110,60v220h-10V60h10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-0-8\" d=\"M130,110v70h-10v-70h10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-3\" d=\"M225,70h-120v-10h120v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-0\" d=\"M205,89.95h-100v-10h100v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-1\" d=\"M185,119.98h-80v-10h80v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-1-7\" d=\"M175,150h-50v-10h50v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-1-7-8\" d=\"M175,180h-50v-10h50v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-0-8-0\" d=\"M130,190v70h-10v-70h10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-1-7-1\" d=\"M175,230h-50v-10h50v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-1-7-8-6\" d=\"M175,260h-50v-10h50v10Z\" style=\"fill: #14a0dc;\"><\/path><path id=\"rect1-4-2-5-2-2-6-3-2-24\" d=\"M195,200h-90v-10h90v10Z\" style=\"fill: #14a0dc;\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSystem &amp; Lizenzen\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFragen zu Software-Installationen, Versions-Updates oder dem allgemeinen Lizenzmanagement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63db006 e-flex e-con-boxed e-con e-parent\" data-id=\"63db006\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1728d10 e-con-full e-flex e-con e-child\" data-id=\"1728d10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57f3a2c elementor-widget elementor-widget-heading\" data-id=\"57f3a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support-Ticket schreiben<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce679b5 elementor-widget elementor-widget-text-editor\" data-id=\"ce679b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Damit wir Ihr Anliegen m\u00f6glichst schnell bearbeiten k\u00f6nnen, geben Sie bitte die verwendete WinMOD-Version, Ihr Betriebssystem sowie eine m\u00f6glichst genaue Beschreibung des Problems an. Hilfreich sind Fehlermeldungen, Screenshots und die einzelnen Schritte, mit denen sich das Problem reproduzieren l\u00e4sst.<\/p><p>Nach Eingang Ihres Tickets pr\u00fcfen unsere Systemexperten Ihr Anliegen und setzen sich schnellstm\u00f6glich mit Ihnen in Verbindung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d48a969 elementor-widget__width-initial elementor-widget-mobile__width-inherit fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"d48a969\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-custom-radio-checkbox fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_7 ffs_default_wrap'><form data-form_id=\"7\" id=\"fluentform_7\" class=\"frm-fluent-form fluent_form_7 ff-el-form-top ff_form_instance_7_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_7_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; 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Weitere Informationen und Widerrufshinweise finden Sie in unserer Datenschutzerkl\u00e4rung. Contains 1 link. Use tab navigation to review.' class='ff-el-form-check-label ff_tc_label' for=gdpr-agreement_55bd826724e99f172042d66746511a15><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_55bd826724e99f172042d66746511a15\"  value='on' aria-invalid='false' aria-required=true><\/span> <div class='ff_t_c'>Sie erkl\u00e4ren sich damit einverstanden, dass Ihre Daten zur Bearbeitung Ihres Anliegens verarbeitet werden. Weitere Informationen und Widerrufshinweise finden Sie in unserer <a href=\"https:\/\/www.winmod.de\/datenschutz\/\" target=\"_blank\" rel=\"noopener\">Datenschutzerkl\u00e4rung<\/a>.<\/div><\/label><\/div><\/div>\t\t<div class=\"ff-el-group\">\n\t\t\t<div class=\"ff-el-input--content ff-el-input--hcaptcha\">\n\t\t\t\t<div data-fluent_id=\"1\" name=\"h-captcha-response\">\n\t\t\t\t\t\t\t<input\n\t\t\t\ttype=\"hidden\"\n\t\t\t\tclass=\"hcaptcha-widget-id\"\n\t\t\t\tname=\"hcaptcha-widget-id\"\n\t\t\t\tvalue=\"eyJzb3VyY2UiOlsiZmx1ZW50Zm9ybXByb1wvZmx1ZW50Zm9ybXByby5waHAiLCJmbHVlbnRmb3JtXC9mbHVlbnRmb3JtLnBocCJdLCJmb3JtX2lkIjo3fQ==-3fa56a311b432b653e79c7cf6c26fedc\">\n\t\t\t\t<h-captcha\n\t\t\tclass=\"h-captcha\"\n\t\t\tdata-sitekey=\"b5187e0c-27c4-4ae6-b24c-252cdc32f352\"\n\t\t\tdata-theme=\"light\"\n\t\t\tdata-size=\"normal\"\n\t\t\tdata-auto=\"false\"\n\t\t\tdata-ajax=\"false\"\n\t\t\tdata-force=\"false\">\n\t\t<\/h-captcha>\n\t\t<input type=\"hidden\" id=\"hcaptcha_fluentform_nonce\" name=\"hcaptcha_fluentform_nonce\" value=\"644d7389af\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/6117\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Nachricht senden\">Nachricht senden<\/button><\/div><\/fieldset><\/form><div id='fluentform_7_errors' class='ff-errors-in-stack ff_form_instance_7_1 ff-form-loading_errors ff_form_instance_7_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_7_1 = {\"id\":\"7\",\"ajaxUrl\":\"https:\\\/\\\/www.winmod.de\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_7_1\",\"form_id_selector\":\"fluentform_7\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true},\"email\":{\"value\":true,\"message\":\"Dieses Feld muss eine g\\u00fcltige E-Mail-Adresse enthalten\",\"global_message\":\"Dieses Feld muss eine g\\u00fcltige E-Mail-Adresse enthalten\",\"global\":true}},\"input_text\":{\"required\":{\"value\":false,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"Dieses Feld ist erforderlich\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n                        <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WinMOD Support kontaktieren\u200b Ihre direkte Verbindung zu unseren Experten:\u00a0Nutzen Sie dieses Formular, um unser Team bei technischen Herausforderungen oder anwendungsspezifischen Bedienfragen rund um Ihre\u00a0Virtuelle Inbetriebnahme\u00a0zu kontaktieren. Wir unterst\u00fctzen Sie zielgerichtet dabei, Ihre Simulationsprozesse effizient und reibungslos zu gestalten. Werfen Sie vor dem Erstellen eines Support-Tickets einen Blick in die Handb\u00fccher in unserem Kundencenter. Dort finden [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":4846,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6117","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technischer Support &#8212; WinMOD<\/title>\n<meta name=\"description\" content=\"Sie haben Fragen zu Funktionen von WinMOD oder ben\u00f6tigen technischen Support? 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